Refund policy

Refund Policy

We Love Spells provides personalized digital ritual services. No physical product is shipped, so physical returns do not apply.

Cancellations before preparation begins

Please contact info@welovespells.com as soon as possible after ordering. If preparation of your personalized ritual has not yet begun, we will review your cancellation request and may issue a refund.

After preparation has begun

Because every ritual is personally prepared for the individual client, change-of-mind cancellations and refunds are generally not available once preparation or casting has begun, except where required by applicable consumer law.

Service concerns

If you believe your ritual service was not supplied as described, or you have not received your promised update, please contact info@welovespells.com so we can investigate and assist you.

Spiritual outcomes

Spiritual services are personal in nature, and individual experiences and outcomes may vary. We do not guarantee a particular result. A specific outcome not occurring does not, by itself, qualify the completed service for a refund.

Duplicate or incorrect payments

Please contact us promptly if you believe you were charged more than once or charged incorrectly. Approved refunds will be returned through the original payment method.

This policy does not limit any rights you may have under applicable consumer law.

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This wording is deliberately careful because South African electronic-commerce law provides consumer cancellation rights in some circumstances, with an exception for services that begin with the consumer’s consent during the cooling-off period. A local professional should eventually review the final wording. South African Electronic Communications and Transactions Act Shopify also states that merchants are responsible for reviewing and following their published policy. Shopify policy guidance